Customers scan your window, tap Send once and wait anywhere. You tap Done. joiniq runs the queue in WhatsApp, then brings them back.
No app. No sign-up. No commission. For any shop people walk into and wait.
How it works
The QR on the door opens WhatsApp with the message already written. Nothing to download, nothing to fill in.
Then one tap for what you want and one for who with. Your name and number come from WhatsApp, so there's nothing to type.
Wait in the café, the car or at home. We message you when it's nearly your turn, and again when you're up.
Live demo
Step 1Scan the window sticker on the phone.
Point the camera at the shop windowBy joining you accept joiniq's Terms and Privacy Policy, including offers and personalised ads from Fade Street Barbers. Stop any time.
joiniq.app/me · his card
Queue2 waiting
A demo with an example shop and names. Nothing is sent to a real phone.
Who wins
For customers
For shops
The counter
A live board on the counter iPad: every chair, everyone waiting, and your QR on screen so the bench can join from where they sit. Start when they sit down, Done when they're finished. joiniq calls the next person and re-times every wait.
My chair
Add it to the home screen and it opens full screen: their client, their clock, one big Start or Done, who's next for them and the whole queue, in step with the iPad.
The shop screen
The same live queue on a TV or a portrait screen, read-only, for everyone waiting: the QR to join, the wait if you join now, who's being served and who's next.
Smart links
Every sticker, post and message gets its own link. You see which ones bring people in, who came back, and what they spent.
Which sticker or post, what time, which phone. Nothing asked.
From WhatsApp, with every visit, service, who with and price.
Accepted with the terms on the scan page. Stop in every message.
A verified email when he claims his card with Apple, Google or an email code. Birthday if he adds it. Signing up is not signing up to offers.
The dashboard
Takings, visits, waits, every customer and every message, from your laptop or phone. Pick any dates and compare with the ones before.
Overview: takings and visits, the queue, day by day and your busiest hours, for any dates.
Real screens with the example shop Fade Street Barbers. Names, numbers and figures are examples.
Customer DNA
The page between the scan and WhatsApp takes the customer's yes to the terms in the same tap that joins the queue. From then on every scan, tap and visit adds to one record the shop owns.
The stack
Digital loyalty
Every visit adds a stamp, queued or not. The card lives on his joiniq profile and in Apple Wallet or Google Wallet, and the counter scans it in two seconds.
2 more cuts to a free one
After the queue
Switch on the ones you want in Templates. Each goes by WhatsApp, email or both, only to people who said yes, never at night, with a monthly cap per customer and Stop on every one.
Learned from his visits, not a blanket blast.
A small rotating group of regulars hears there's no wait right now.
Your treat, a few days before his birthday.
A nudge at one and a half times his usual gap. You set the multiple.
Thanks, and his first stamp on the card.
To your Google page, asked at most every 90 days.
His free cut is waiting. Show the card at the counter.
Your news by email, on the day and hour you pick.
Pick who gets it, write it once, see who came back.
WhatsApp cards
Every card carries an "iQ × your logo" picture. We write the words and get each card approved by WhatsApp, so you only ever upload your logo. Emails go out in your name, from joiniq's sender or your own domain.
Not queuing? Still scanning.
Your QR
Your shop's own QR, ready to print: A4 window poster, A5 window sticker, A6 counter tent, business card and a social square. Each print is tagged, so you see which one brings people in.
Add-on · Ads and Social
Your Instagram, Facebook, Meta and Google ads in one Marketing page, matched to the customers they bring back.
Who it's for
Add-on · Rota and cover
The rota runs on WhatsApp too. Shifts, reminders, swaps, holidays and cover, all handled for you. And the queue always knows who's in.
Jay, can you cover Thursday 9 to 5 at Fade Street Barbers?
COVERNOCOVER
Jay can cover Thursday 9 to 5.
COVER OKCOVER NOPricing
Per shop, per month. Every walk-in you bring back is yours to keep: we never take a cut of a booking or a customer.
£29per shop / month
Run the bench from WhatsApp.
£59per shop / month
Everything in Queue, and it brings them back.
£49per shop / month, 3+ shops
Grow across every branch.
Shifts, reminders, swaps, holidays and sick-day cover on WhatsApp, synced to the queue.
+£15per shop / month
Your Meta and Google ads and social posts in one place, matched to the customers they bring back.
+£19per shop / month
Send your emails from your own domain, for example offers@yourshop.co.uk.
+£5per shop / month
28 days free. Your card is saved and nothing is taken until the trial ends; then monthly, 3 days before each month is due.
3-month minimum. Or choose 6 months for 5% off, or 12 months for 10% off.
Extra messages beyond what's included are metered from a message balance you top up from £20: marketing WhatsApps 7p, emails 0.5p. Replies inside 24 hours are free.
Group is per shop for 3 or more shops, with one customer list and stamps that work in every branch.
Customers pay nothing. No app, no account, no fees.
What it pays for: at £26 a cut, three customers brought back a month cover Grow.
Questions
No. They scan the QR with their camera and WhatsApp opens with the message written. One tap to send. No download, no account.
Nothing. Queue messages are replies in a chat the customer started.
The shop adds them on the counter screen with just a name, so the queue and every wait stay accurate. A live queue page works in any browser too.
The shop. Each shop sees only its own customers and can export them any time. No marketplace, no commission.
No. There's a monthly cap per customer, nothing at night, and every message has Stop: one tap and the offers end.
A tablet or phone on the counter and your QR in the window. Print it from Your QR in the dashboard. Your team can each run their own chair from their phone too.
Add each one under Locations: one company and one login, each shop with its own QR codes, team, opening hours and counter. A new location goes on your plan and your card. With 3 or more shops, Group is £49 per shop.
Yes. The shop screen shows the QR, the wait and the queue, with first names and initials only. Connect a TV with a short code in any TV browser, or show it by AirPlay or a cable from the iPad.
joiniq reads your opening hours and the rota. Outside them, the scan page and WhatsApp say you're closed and when you open. Near closing, new joiners are told the last cut time.
Yes, in one tap each from a WhatsApp list, or on the scan page before WhatsApp opens. You choose which, list up to 10 services, and show or hide prices if you only want a queue.
No. Connect Fresha or any calendar feed in Connectors and joiniq plans walk-ins around your booked appointments. It reads the diary and never writes to it.
Piloting now in walk-in shops
We're onboarding a small group of walk-in shops. Tell us about yours.
The admin dashboard
Watch the film, read what each part does, then see the prices.
The film · 1:37
Plays with the sound off and the steps written on screen. Use the controls to turn the music on.
The walkthrough
shop.joiniq.app/adminHow the shop is doing, on one page: takings and visits, the queue, day by day and your busiest hours, how each member of the team is doing, which QR gets scanned, and what your automations and marketing brought back. Pick any dates and compare them with the ones before.
shop.joiniq.app/admin/customersEveryone who has scanned or joined, built for you from every scan, visit and message. See who has said yes to offers and who's due back, then open anyone for their visits, spend, usual gap, stamp card and messages on one timeline.
shop.joiniq.app/admin/inboxEvery WhatsApp with your customers, one thread each, showing what needs a reply and what's unread. Outside WhatsApp's 24 hours, send an approved card in one tap.
shop.joiniq.app/admin/qrThe one QR for your shop. Scan it, send the message and you're in the queue. Print the poster, sticker, counter tent, business card or social square yourself, each tagged so you see which one works, with scans for the last 30 days.
shop.joiniq.app/admin/linksEvery sticker, flyer and bio link gets its own code, so you can see which one is bringing people in.
shop.joiniq.app/admin/bookingsIf you also take bookings, connect Fresha, Timely, Setmore, Square, Google Calendar or any calendar link and the diary shows here. joiniq only reads it, never writes to it, and plans walk-ins around booked appointments.
shop.joiniq.app/admin/rotaWho's in, who's off, holidays, and cover sorted on WhatsApp. The queue only offers people who are on shift. This is the Rota and cover add-on.
shop.joiniq.app/admin/templatesThree tabs. WhatsApp cards: our words, approved by WhatsApp, with your logo on the picture. Automations: ready-made messages that bring customers back, by WhatsApp, email or both; switch on the ones you want. Campaigns: a one-off message to a group of customers, which you approve before anything goes.
shop.joiniq.app/admin/loyaltyYour stamp card in the customer's wallet. Set how many stamps earn which reward, or keep the defaults, and see who got their card in the last 30 days. On a Group plan the same card works at every location.
shop.joiniq.app/admin/marketingPaid ads and social media for your shop on one page: Overview, Calendar, Content, Social, Paid ads, Audiences and Connections. This is the Ads and Social add-on. Ads are created paused and nothing spends without your yes.
shop.joiniq.app/admin/connectorsEverything your shop connects to joiniq, in one place: your booking diary, Instagram, Facebook and ads.
shop.joiniq.app/admin/locationsEvery shop under one company and one login, each with its own QR codes, team, opening hours and counter. A new location goes on your plan and your card.
shop.joiniq.app/admin/settingsYour shop's name, address, logo and colour. Your services, whether customers pick a service and who with, and whether prices show. Your email settings, and how the shop screen looks on a TV.
shop.joiniq.app/admin/teamYour team's profiles, skills, usual hours and holiday, plus who can log in. A staff login only opens the counter, and only at the locations you tick.
shop.joiniq.app/admin/billingYour plan, add-ons and term, your message balance and usage, and your invoices.
Real screens with the example shop Fade Street Barbers. Names, numbers and figures are examples.
Pricing